Apart from industry or market or product research, ideation, technology prototyping, product development, hosting, and delivering the Bhojpur Consulting's products & services online over the Cloud, we have developed a strong ecosystem of system implementation (i.e. resellers, partners, premium partners) and support services affiliates globally to avail high-quality services to customers locally in different geographies.

We build high performance technology solutions to cater to business requirements of small, medium, and large enterprises. Our products and services are designed to scale seamlessly for very large deployments of the communication service providers, oil & gas companies, energy & utility firms, defence, and government agencies. It applies decentralized architecture. Such technology adoption projects have more involved B2B sales cycle and need complex system implementation support (e.g. hardware/software installation, maintenance, repair, warehousing, logistics, user training) due to its geographically distributed nature of resource. Our business partners help us achieve team scalability during client's engagement, technology deployment, and organisational change management. Such capabilities become even more important whenever the technology adoption initiative happens across the client organisation at a global level. We work with security cleared and authorised representatives only. Our affiliates get secure access to premium quality content, training material, and priority treatment to our managed services covered under an independent contract agreement. 

We have developed a web-scale, software-driven framework, known as operations management platform (OMP) that powers our entire business globally. It features flexibility, multi-tenancy, multi-service integrator (MSI) capabilities to support a wide range of business models. While the OMP is very efficient at supporting digital service provider (DSP) capabilities, it integrates with our field service management (i.e. demand-side) platform and field service management (supply-side) platform to support field marketing, sales, and customer services in the physical world. It includes end-to-end work order management (WOM) capabilities for the business. The OMP system is the heart of Bhojpur Consulting's service delivery capabilities. Therefore, it is integrated with many more systems using SOAP and/or RESTful APIs.

On the demand-side, the FSM platform is pre-integrated in this following manner. It is designed to handle physical world marketing & sales activities for the B2C and B2B segment. Considering its ability to track field sales representatives, their opportunity conversion, order wins, and travel activities the Sales Manager uses it primarily for sales force automation (SFA). It is one of our core capabilities. Typically, it is applied to provide Managed Field Sales in different industry sectors (e.g. retail). 

On the supply-side, the FSM platform is pre-integrated in the following manner. It is designed to handle customer service for IT, Network, Security, and other kind of operational support required from smart hands in the field. Considering its GPS-enabled staff tracking abilities, it helps in assignment of field jobs dynamically to available field technicians based on pre-configured rules. Our affiliates could be engaged by us to provide on-demand field support services to the clients in different geography across the globe. The OMP and FSM system handles required legal and security compliances to meet business needs of our clients.  

Typically, the FSM is used to provide in managed field support (MFS) services to large enterprise clients in different industry verticals (e.g. maintenance & repair operations for utilities, managed IT support, network cabling, cloud data centre, cellular towers, drone logistics, defence, ATM cash delivery for banks, ambulance for healthcare, food delivery services). Also, some client projects require complex coordination between multiple teams belonging to different organisations. Our platform looks at it in a unified way. It is designed to handle such complexity very easily. Using artificial intelligence models, certain key decisions are taken automatically in a dynamically changing field environment.

Our affiliates get seamless access to global OMP through a dedicated Help Desk portal (i.e. Partner's Support Centre) and multiple secure communication channels (e.g. Online Forms, Email, intelligent text chat). They are provided early access to our product roadmap, delivery plans, technical documentation (e.g. end-user guides, product manuals, web services APIs), marketing content, and audio/video training materials through the Help Desk portal.

Under a separate contractual agreement, they get priority access to our Managed Support services through a dedicated team of Technical Support Agents. It enables them resolve troubles faster for the end-customers.

A dedicated team involved in market and product research activities  works very closely with industry experts to find out emerging trends in technology sector, and other areas. They conduct feasibility studies, business model innovation, and provide necessary inputs to internal product and service management teams.

We offer this service to key strategic accounts under separate contract agreement to support our co-innovation initiatives.

Our approach towards building useful technology is based on simple ideas around inclusive continuous innovation by applying DevOps principles. Though our team members are located in different parts of the world, they contribute certain local knowledge, experience, and cultural influence to build world class products that meet most of user's need. We contribute to the global community with some open source software products or frameworks built by us. It is designed for Software Developers to ease their day-to-day work.

Our team is engaged with key strategic accounts to build high performance technology solutions jointly. The technology DevOps centre (TDC) has created an end-to-end solution delivery methodology based on the Atlassian Jira platform to manage distributed knowledge assets, workflow, and business process more effectively.

The Bhojpur Consulting's team has identified and conceived certain technology focus areas based on primary research conducted annually.

The technology development team has designed and developed proprietary software development frameworks, hardware tools, and technologies that are used by our R&D team members to build innovative technology solution.

Most of our technology hardware and software products are designed and developed by us can run in a vendor-agnostic environment. It is available in both licensing and deployment model (i.e. X-as-a-Service and self-hosted).

Being born in the Cloud, we built our technology solutions with a clear mandate that business continuity, security, high performance, and distributed elastic-scalability are primary requirement. We apply DevOps paradigm and toolchain to manage our hosted solutions end-to-end. Our product planning, development, testing, release, deployment, and hosting operations are fully automated and driven using AI/ML models to ensure that lights are "ON" always and your business in least impacted in case of any disaster.

We can assure you that customer service team will provide world-class technical support using multiple channels. All of our hosted applications, services, components, and dependencies are monitored continuously on a 24x7 basis by a dedicated Cloud Operations management team.

Our software products are designed to leverage Bhojpur.NET platform, application programming interfaces, decentralized application architecture natively. It features key enablers to deliver very high performance applications using geographically distributed resources in an Edge Computing scenario. This platform is developed using JAMstack technologies and Go programming language, but offers web services APIs in multiple programming languages (e.g. JavaScript, Python, Rust, Go, Java, C/C++). It is designed to support multi-cloud service capabilities.

Typically, our Cloud-hosted software solutions are deployed based on the following deployment pattern.

Presentation tier - It serves the end-user directly through web-based or mobile software applications. Delivered using carrier-grade security, ultra low-latency content delivery networks, and 300+ Edge Cloud data centre locations globally (i.e. nearest to end-users) to be able to the manage peak demands automatically at any scale. We use state-of-the-art JAMstack software frameworks and function-as-a-service (FaaS) offerings from some of the market leading companies. Majority of our software is developed using some variants of React, Angular, Vue.js, and Web3.0 framework to keep it simple, efficient, portable, and compatible with emerging industry standards. We apply GitOps paradigm internally. Our technology solutions are based on the core principles of distributed intelligence.

Service tier - It is accessible by authorized presentation-tier components only using HTTP/S and/or TLS/SSL protocol. Delivered from more than 50 edge data centre locations, it serves as a primary control gate for managing security breach. We have implemented several RESTful or SOAP-based web service APIs and webhooks for third-party service integration. A set of topics or event queues using industry standard message-oriented middleware technologies are applied to support asynchronous and synchronous transaction with high durability. Additionally, this service-tier serves as a traffic routing centre in case of natural disaster or unintended failures.

Business tier - It is accessible by authorized service-tier components only using HTTP/S and/or TLS/SSL protocol. Delivered by a Hybrid Cloud (i.e. built using AWS, GCP, Azure, OCI, IBM, DigitalOcean, OpenStack, and Bhojpur DCP instance) from more than 30 global data centre locations, it is maintained by our staff members. It enables high-availability service, transactional reliability, and enterprise-grade security control enforcement for all the software applications and data services. In majority of scenarios, we utilise Node.js, Python, Go, Java, C#, C/C++ programming language depending on specific use-case requirements and performance expectations.

Database tier - It is accessible by authorized business-tier components only using HTTP/S and/or TLS/SSL protocol. Delivered by a Hybrid Cloud (e.g. including AWS, GCP, OCI, IBM, OpenStack, and Bhojpur DCP instance) from more than 10 global data centre locations, we use GraphQL enabled database technologies for complex data virtulization. Apart from applying our own distributed database management systems, we do leverage industry standard PostgreSQL, MySQL, MongoDB, Redis databases. It has enabled us deliver data portability across systems. The data could be imported or exported easily in any standard format as requested by the customers.

There are additional tiers applied in the service operations centre (SOC) by our Hosting Services team. 

Using some of the market leading free and open source software (FOSS) products and a few proprietary software development frameworks based on Go, Python, Node.js, Java, C/C++, or Javascript programming language, we have developed several enterprise-grade software products (e.g., shopping cart, point of sale system, customer relationship management system, supplier relationship management system, product lifecycle management system, contract lifecycle management system, application lifecycle management system, service lifecycle management system, etc) to deliver digital business efficiently.

We apply our own industry-agnostic software frameworks to build complex IT solutions suitable for specific verticals. Additionally, we have developed several industry-specific technology solutions.

We avail latest knowledge online on a 24x7 basis to all interested technology solution builders. A very comprehensive information about the platform and application programming interface is available. Please feel free to go through it.

We have a dedicated team of content designers, developers, and distributors who are responsible for delivering high-quality e-Learning material in multiple formats (e.g. .pdf, slide-deck presentation, audio/video lecture). The product knowledge base is maintained by this Publication Services team.

This team works very closely along with technology developers and writes original end-user guides, system administrator's manual, SOAP or RESTful web services API documentation, technical reports, case studies, support articles, and so on.

We offer these services to key strategic accounts in TDC engagement under separate contract terms..

After the product sales cycle ends, we can provide different services during system implementation. The complex system integration team has gained expertise in delivering complex projects to suit your needs. 

Our system integration services are not limited to own products only. In fact, this team is capable of integrating a broad range of third-party systems.

After deployment, we can offer end-to-end support for your Hybrid IT, Network, Security, etc. needs under Managed Services contract agreement. We have shared or dedicated team options depending on you scale of business.

Our internal teams are organised according to the products or hosted services, Hybrid IT, Network, Security, Cloud Data Center Infrastructure, and DC Facility related skills.

You could opt to engage us to run certain parts of business operations through outsourcing model. We have a comprehensive package to fulfil such requirements.

We apply our own industry-agnostic software frameworks to build complex IT solutions suitable for specific verticals.

Additionally, we have developed several industry-specific technology solutions.

The Bhojpur Consulting's products & services are available online to the potential buyers or existing customers directly through multiple systems of engagement (e.g. shopping cart, subscriptions management platform). Our online system features complete information about each product and service that we sell, different licensing models, detailed pricing information, rating & charging methods, applicable taxation, product availability options, and various payment methods. Depending upon the geographic location of the buyers, we support credit/debit card, net-banking, digital wallet, etc. transactions. Alternatively, we accept offline payments through standard financial instruments (e.g. cheque, demand draft).

We distribute most of products and services through a network of authorised distribution channel partners. So, we have implemented business-to-consumer (B2C), business-to-business (B2B), and business-to-business-to-consumer (B2B2C) model. Besides a well-defined sales commission structure programmed in our fully automated rule driven IT systems, the channel sales partner get privileged marketing & sales support from us. We provide access to blended training, privileged content, developer sandbox, marketing collaterals, high-priority support for tickets, etc.

We have developed a strong ecosystem of affiliates (i.e. resellers, partners, premium partners) globally to avail technology solutions to the customers locally in different geographies.

A dedicated products & services catalog management (CM) team and several solution-specific marketing & sales teams are responsible for B2C, B2B, and B2B2C engagements. The Sales team has full access to global customer relationship management (CRM) system, which is based on the Zoho One platform. After lot of custom software development, it is pre-integrated with our multi-channel inventory management system, order management, shipping, logistics, and partner's system. Our CRM instance is pre-integrated with a global operations management platform (OMP) which is the heart of all our business logic behind the scene. From a high-level perspective, the OMP works in the following manner:

The OMP has built-in product-specific workflow automation blueprints, supported by service orchestration (SO) engine and resource orchestration (RO) engine capabilities. It integrates with partner systems through B2B Gateway Server. The OMP is fully responsible for automated routing of communication with the Sales teams working in different parts of the world. Due to document assembly automation for the CPQ, it is capable of handling multi-party, complex contracts, and large deals with minimal human intervention.

The OMP is pre-integrated with our salesforce automation (SFA) or field sales management (FSM) platform to track global sales pipeline. Several workflow automation blueprints drive the entire multi-party sales process seamlessly using distributed teams. It is powered by artificial intelligence models to make certain decision automatically.

The FSM is primarily a glorified salesforce automation (SFA) system. However, the key competitive advantage of our platform is its multi-tenancy enablement that empowers us to deliver Managed Field Sales service using the same system securely to multiple clients across the globe. We gain a unique ability to work securely with multiple Sales teams on a complex multi-party deal even if they belong to different organisations structured in complex hierarchy. The platform helps us in working on such complex projects by eliminating the deal management headaches.

We provide basic customer support services completely free-of-charge to all the subscribers of Bhojpur Consulting's products and/or services.

Additionally, we offer high quality, enterprise-grade, customer support services globally to all the paying clients on a 24x7 basis. The online Global Service Centre - Help Desk portal can be accessed by clients using any mobile device or personal computing system (e.g. based on Linux, UNIX, Apple Mac OS/X, Microsoft Windows). Our customer support system is accessible using web-based or mobile applications (e.g. based on Android or iOS). The Help Desk portal is supported by a dedicated team of professionally trained IT Support Services staff members, who belong to specific departments or divisions. These experts have full access to frequently asked questions, latest technical documentation, knowledge base about about Bhojpur Consulting's products and services. They can resolve your trouble tickets faster.

A paying subscriber (i.e. enterprise customer) can raise a service request online. Based on severity, priority, and workflow automation, it is routed to our Level-1 support agent using skills-based rules. The reported problem is analyzed by some AI/ML driven trouble classification engines, enriched with additional information, and then assigned to team member for further analysis. A suitable technical response is identified and communicated to the client depending on the service level agreement (SLA) of the reported trouble ticket. Typically, a problem is expected to be resolved within 24 ~ 48 hours. However, some troubles might take more time depending on its prior knowledge, complexity, and reproducibility. You have several optional plans to choose from to get a better Technical Support with enhanced SLAs.

A prospect or customer might choose to get support services directly from the Bhojpur Consulting. Alternatively, the client could engage locally with our affiliates to get support services. Generally, our affiliates subscribe to some paid technical support plans to get higher SLA from us. They have access to the Partner's Support Centre, a Help Desk portal connected to the operations management platform (OMP) driving our customer service management capabilities at a global level. The OMP is supported by a dedicated team of technology experts. The OMP connects securely with authorized B2B Gateway Server for seamless integration with other business. 

Whenever our Level-1 support team is unable to resolve a reported problem due to reasons whatsoever, then the Level-1 team member registers a trouble ticket with the Level-2 support team in a multi-tenant managed support platform (MSP) that is hosted for Bhojpur Consulting and/or strategic accounts separately. This ITIL standards compliant, service management platform is hosted internally and pre-integrated with various management systems (e.g. CMDB, NMS, CMP). Our internal team supporting it has access to more advanced tools and knowledge about specific Bhojpur Consulting's products or services. They look into the matter more deeply and respond with appropriate answers to the Level-1 team member, who will finally communicate the resolution methods to the client.

The Level-2 support team might request for a test case so that they can reproduce the trouble in their environment, if necessary. So, the customer should be mentally prepared for such a request. The Level-2 technical support engineer might request for certain tests or remote access to diagnose the problem. In some cases, the MSP is accessible to our affiliates (e.g. support service partners) under a separate contract agreement. However, the affiliates get only limited access to the software application and data based on assigned roles. To comply with the Cloud data residency requirements and assure high-availability, we host several MSP instances local to the geography. All the database is securely replicated synchronously across availability zones within the same region.

Whenever our Level-2 support team is unable to resolve a reported problem due to reasons whatsoever, then the Level-2 support team member registers a trouble ticket with the Level-3 support team internally, who has highest level of expertise about specific Bhojpur Consulting products or services. Typically, they belong to either our hosting services, system integration, research & development, and/or technical publication division. They are highly skilled technology specialists. This team gets full access to a completely proprietary toolchain and global operations management platform (OMP) that is built using multiple software and hardware tools. This platform manages our edge-aware, multi-cloud, hosting services. It is not accessible directly by any affiliates or strategic accounts. It is pre-integrated with logging, observability, analytics, notification, and On Call platforms. Based on our past experience, we have enabled rule-based workflow automation to be able to route trouble tickets to right escalation support members of technical staff (MTS).

In an escalation situations, an enterprise customer could access our priority channel (i.e. escalation support services) by paying additional fees for super-fast response, which is based on agreed terms & conditions. Such issues are relatively low, but incurs higher support services costs due to involvement of multi-disciplinary teams within the organisation and partners.

We apply global experience, industry's best practices, broad business knowledge, and exposure to different vertical-specific scenarios while solving your business or technical problems using a software-driven framework that has matured over the years after applying it repeatedly in multiple client engagements. During this course of time, we have developed close connects with industry leaders, market analysts, professional practitioners globally. We built a large pool of knowledge assets, solution accelerators, supporting technology platform, and assembled a virtual team of professionals available for consultation from different parts of the world.  

Our team can consistently deliver successful programs related to digital transformation. We have experienced professionals who engage with C-level executives and all the key decision makers involved in a strategic initiative using a unique consulting service delivery methodology driven by executive advisory centre (EAC) platform. Typically, it is available to key strategic accounts only. Your information is completely secure and treated with confidentiality agreements. All the program related online forms, workflow automation blueprints, communication methods, project activities or tasks, service level agreement (SLA), and necessary security controls are pre-programmed in the system already. It guarantees that entire team contributes securely, according to pre-defined goals, and delivers results in a timely manner.

You can book an appointment with our highly experienced management consultants, technology experts, or legal advisor any time through our online booking system. We are available for face-to-face meetings, if required. Our professionals operate globally on wide ranging complex project engagements along with a distributed team connected through unified communications & collaboration platform.

While building complex technology products for the world, we encountered situation to find right human resources to fulfil our internal requirements. The recruitment management team developed a comprehensive database of potential candidates with broad skills. The conducted interviews, received feedbacks, and initiated background verification checks to filter. We do leverage these information resources to cater to our own needs internally. Additionally, we provide highly experienced Human Resources to clients on a case-to-case basis to support their projects, if required. For example, the technology DevOps centres (TDC) or business process outsourcing (BPO) groups utilize this candidates database to quickly assemble a project team.