Making Intelligent IT Solutions
We provide 100% reliable, consistent quality, carrier-grade, fully managed, Service Offerings based on service level agreements (SLA) to cater to large enterprises and digital service provider requirements. Being a product focused company, our business capability development and service delivery initiatives lean towards providing Managed Services around our own product portfolio. However, we do support client-driven project engagements for complex IT system implementation.
Key Portfolio Offerings
- Managed Development Centre
- Internationalization / Localization
- Technology Assistance Centre
Some of our online services in demo environment are re-built every month therefore all the data created by users will be lost in this temporarily hosted instance.
We have custom built and offer proprietary service management framework to deliver high performance services.
We apply DevOps Methodology and ITIL standards in Service Management. The following phases are common in our project engagements.
- Service Definition
- Due Diligence
- Service Planning & Design
- Multi-Service Integration
- End-User Orientation
- Service HandOff
Our business process outsourcing (BPO) services team can manage the entire business operations for you on a turnkey basis. Please contact our Sales team, if you are interested in such outsourcing plans.
Depending on your requirements, we can offer online training courses to your staff members as a paid service.
We provide detailed online technical documentation for End-User, System Administrators, and Technology Developers.
We offer high quality, 24 x 7 x 365, technical support services to paying enterprise clients globally. Please check about our Technical Support Plans for more details.
By leveraging a multi-tenant software platform, we offer a custom implementation of ITIL compliant support services for your business.
Our online Help Desk portal is accessible through various communication channels (e.g. Email, SMS, text messaging, intelligent text chat, audio/video conferencing, phone, screen sharing, and so on). Our team could support through Remote Assistance software tools.
You are free to engage directly with local support service partner or affiliates. We extend our support to them under a separate contract agreement.
For business continuity planning (BCP) reasons, our global service delivery centres (SDC) are classified and grouped in terms of availability zones (AZ) that are located in multiple service regions within a country or internationally. All the global SDCs are well connected through dedicated primary and secondary data communication infrastructure, multi-utility power supply, and professional teams to provide a highly reliable service to the enterprise clients.
All the service offerings are available in a managed service (MS) delivery model to clients who would like to subscribe our plans. However, some clients would like to buy the same through other channels.
You could buy a subscription plan online and start using hosted services.
You could also buy our service through affiliated service partners. Some of these firms might offer additional capabilities in terms of global coverage.
You could also buy the services locally through our field service partners. Some of these affiliates might offer discounts depending on solution bundle.
The following components are optional.
- Managed BPaaS Hosting
- Business Process Re-engineering