Making Intelligent IT Solutions
A high performance trouble ticketing system for Hybrid IT, Network, and Security management.
- Ticketing Engine
Our online demo environment is re-built every month therefore all the data created by users will be lost in this temporarily hosted instance.
The product is available for Linux, UNIX, Mac OS, and Microsoft Windows operating system.
Prior to the sale of product, technology deployment, and change management with regard to the solution, we conduct a due diligence exercise on behalf of the client to understand existing IT environment, business rules, policies, practices, and so on. All the subscription plans offer a comprehensive onboarding program for enterprise clients.
- Requirements Gathering
- Solution Architecture & Design
- IT System Implementation
- Application & Data Migration
- End-User Training
- Warranty Support
The product is being developed actively and regularly with additional features.
Our product is available in a hosted software-as-a-service (SaaS) delivery model for clients who would like to subscribe our services using plans listed below. However, some clients would like to buy the same through other channels.
Alternatively, you could buy a perpetual license online, download software product, and install it in your private hosting environment.
You could also buy our product through affiliated system integration partners. Some of these firms might offer additional capabilities in terms of global coverage and optional modules or extensions.
You could also buy the product locally through our channel partners. Some of these affiliates might offer discounts depending on solution bundle.
The following components are optional.
- Managed Hosting
- Developer's Sandbox
Depending on your requirements, we can offer online training courses to your staff members as a paid service.
We provide detailed online technical documentation for End-User, System Administrators, and Technology Developers.
We offer high quality, 24 x 7 x 365, technical support services to paying enterprise clients globally. Please check about our Technical Support Plans for more details.
By leveraging a multi-tenant software platform, we offer a custom implementation of ITIL compliant support services for your business.
Our online Help Desk portal is accessible through various communication channels (e.g. Email, SMS, text messaging, intelligent text chat, audio/video conferencing, phone, screen sharing, and so on). Our team could support through Remote Assistance software tools.
You are free to engage directly with local support service partner or affiliates. We extend our support to them under a separate contract agreement.
Our business process outsourcing (BPO) services team can manage the entire business operations for you on a turnkey basis. Please contact our Sales team, if you are interested in such outsourcing plans.